Making a complaint
Try as we might, we don’t always get things right first time.
To ensure that any complaints are resolved as quickly and satisfactorily as possible, we have a formal Complaints Procedure. Here’s what to do.
Contact us with the following information:
- Your full name and address
- Your gas and/or electricity account number/meter number (you will find this on your last bill)
- Your contact details and a convenient time to get in touch
- The nature of your complaint
How to contact us with your complaint
You can call us on 0845 2700 700 (Monday to Friday 8am – 7pm, Saturday 9am – 1pm), email us at customer.services@scottishpower.co.uk or write to:
ScottishPower
Complaints Department
Customer Services
Cathcart Business Park
Spean Street
Glasgow
G44 4BE
Please note that we record some calls for security and training purposes.
Complaints Procedure
Energy Supply Ombudsman
ScottishPower is a member of the Energy Supply Ombudsman, which is an independent body that resolves billing and transfer issues between customers and their energy suppliers.
Follow this link for more information and contact details for the Energy Supply Ombudsman.