Scottish Power

ScottishPower is a member of the Energy Supply Ombudsman, which is an independent body that resolves billing, transfers and sales related issues between customers and their energy suppliers.

If we can’t reach an agreement with you, the Energy Supply Ombudsman may investigate your complaint if:

• You receive a final ‘deadlock’ letter from ScottishPower, which will clearly show our final position in relation to your complaint.   You can then refer the complaint to Energy Supply Ombudsman within six months of receiving the deadlock letter.
• You have not received a deadlock letter, but at least 8 weeks have passed since you first made the complaint to us.  You must refer your complaint to the Energy Supply Ombudsman within 9 months of first making your complaint to us.

If your complaint meets all the criteria above, you can ask the Energy Supply Ombudsman to look into your complaint by contacting them using one of the following methods:

Telephone: 0845 055 0760 or 01925 530263

Website: http://www.energy-ombudsman.org.uk

Textphone: 18001 051 1513 or 18001 01925 430886

When contacting the Ombudsman, please remember to quote your unique ScottishPower complaint number.

The Energy Supply Ombudsman offers a free and independent service to resolve billing and transfer issues between customers and their energy suppliers. However, there are limitations on what the Energy Supply Ombudsman can look into, and further information about this can be obtained from them directly.