Direct Debit
Paying a monthly amount by Direct Debit allows you to spread the cost of your energy over the year. So no more unexpected bills.
How much you pay is based on your previous annual energy consumption and will be reviewed regularly to make sure your payment plan is on track.
It’s easy to switch to paying monthly by Direct Debit – just log-in to your account and go to ‘Change my service’
We recognise that there has been a lot of media coverage recently on Direct Debit and to help address any concerns, we have developed a series of Frequently Asked Questions (FAQs) and Answers.
How do you work out how much I should pay?My statement shows I'm in credit so why are my monthly Direct Debit payments going up?
Who decides my monthly Direct Debit payments?
If I have too much credit, will you refund it to me?
Want more details?
For more information on paying by Direct Debit or Standing order, or to switch your payment method, you can obtain further information in our “Help” section.