Scottish Power

Moving Out

If you plan to move house, please tell us at least two working days before you move. If you are writing to us, allow 10 working days.

You can call our Homemover team on 0845 270 7008 with your final meter readings. In some cases we may be able to visit you to read your meter on the day you move.

If you don’t tell us you are moving before you move, you could have to pay for energy that is used after you move. This could be up to two days after you tell us, or if you still haven’t told us, up to the date of the next meter reading, or the date someone else becomes the customer at your old address.

Do not leave your payment card for the next occupant, as these are personal to your account. However, do leave your prepayment key, if you have one, as it cannot be used in any other meter.

Contact us seven working days before you move in to your new home, so we can make sure your electricity or gas supply is connected, If you are writing to us, allow 10 working days. If you haven’t made an arrangement with us before you move, you must tell us when you start using energy at your new home. You can contact us on 0845 270 7008.

If your new home has a prepayment meter that you want to use and we are the supplier, please contact us. If the prepayment meter in your new property is off supply we will send you a new key or card by first class post. We can arrange a next day delivery for £5 (for some types of meter.)

Tell us right away if you receive a bill with the wrong name or address on it – you are not responsible for paying a bill for energy consumed by a previous tenant at your address.