Making a complaint

Try as we might, we don’t always get things right first time.

To ensure that any complaints are resolved as quickly and satisfactorily as possible, we have a formal Complaints Handling Procedure. Here’s what to do.

Contact us with the following information:

  • Your full name and address
  • Your gas and/or electricity account number/meter number (you will find this on your last bill)
  • Your contact details and a convenient time to get in touch
  • The nature of your complaint

How to contact us with your complaint

You can call us on 0845 272 7000 (Monday to Friday 8am – 7pm, Saturday 9am – 1pm), email us at customer.services@scottishpower.co.uk or write to:

ScottishPower
Complaints Department
Customer Services
Cathcart Business Park
Spean Street
Glasgow
G44 4BE

Please note that we record some calls for security and training purposes.

Complaints Handling Procedure

Please click here for full details of our Complaints Handling Procedure.

 

Consumer Direct

Alternatively for clear and practical advice you can contact Consumer Direct.

Consumer Direct 08454 04 05 06 clear, practical consumer advice

























Energy Ombudsman

ScottishPower is a member of the Energy Ombudsman, which is an independent body that resolves issues between customers and their energy suppliers.

Follow this link for more information and contact details for the Energy Supply Ombudsman.