Call us
If you’d rather call we’re open Monday to Friday 9am to 5pm.
Customer Service 0345 270 0700
Bereavement Team 0800 074 1986
We aim to answer calls within 2 minutes but Monday’s can be busier so you may wait longer, if you can, and it's not urgent please call us later in the week.
Email us
If you prefer you can email us at contactus@scottishpower.com
We aim to respond to you within 48 hours.
Let's get social
We’re a social bunch and we’d love it if you joined our online communities.
Follow us on our X (formerly Twitter) and Facebook channels today to find dedicated support agents ready to help, hints and tips for greener living and information that will support you with managing your energy account.
We’re here to support you. If you'd like to chat, simply send us a message on our channels and don't forget to follow.
Looking for more help and support?
You can now get in touch with us seven days a week. Chat to us Monday to Sunday, 7am-11pm. If we are unavailable, ask a question and our bot will help you, or view one of our helpful articles.
It’s important that everyone can contact us in a way that suits them.
Communications in alternative formats: we offer Braille, large print and even compact disc to support those who require different forms of communication. To register for these services, please apply to be added to our Priority Service Register.
Contact Relay UK who offer services that help people with hearing and speech difficulties communicate over the phone, using the national relay service.
Visit Sign Live for British Sign Language interpretation on demand.If English isn't your first language, we can provide interpreters for many different languages to help you discuss your energy account, we use Language Line to support this.
Nominated Person Scheme
Nominated Person Scheme: Our nominated person scheme means you can nominate another person, such as a relative or friend, to receive bills and other communications for you and help you make sure they’re paid on time. This is really useful if you have sight difficulties or need additional support with your communications. Please contact us if you want to arrange this.