Our customer service stats
- Phone wait times are now on average below two minutes
- Pay As You Go customers waited on average less than 30 seconds
- Pay As You Go off supply line is now on average less than 15 seconds
- Pay As You Go extra care customers waited on average less than one minute
We’re top of the large suppliers for overall customer service in this quarter's Citizens Advice Star Rating.
Smart Prepayment top-up
No known issues for customers who choose to top-up on the app.
Website
No known issues with website availability
App
No known issues with app availability
Need some help?
You can now get in touch with us seven days a week. Chat to us Monday to Sunday, 7am-11pm. If we are unavailable, ask a question and our bot will help you, or view one of our helpful articles.