Our customer service stats
- Wait times to speak to our Customer Service team are on average below 2 minutes
- Pay as you go customers who are contacting us about a supply issue are waiting on average less than 1 minute.
- We’re also responding to most customer emails within 48 hours.
- Customers can also get in touch by chatting to us 7 days a week.
We’re top of the large suppliers for overall customer service in this quarter's Citizens Advice Star Rating.
Smart Prepayment top-up
No known issues for customers who choose to top-up on the app.
Website
No known issues with website availability
App
No known issues with app availability
Need some help?
You can now get in touch with us seven days a week. Chat to us Monday to Sunday, 7am-11pm. If we are unavailable, ask a question and our bot will help you, or view one of our helpful articles.