Almost anyone can get a smart meter, even if you rent/are a landlord, live in a flat, are a Pay As You Go customer, or are on a two-rate tariff. If you're interested in having a smart meter installed, you can book your installation online or by calling us on 0345 270 0700, Mon - Fri 9am - 6pm.

Currently, it is your decision whether you'd like to have a smart meter installed, unless your meter is faulty, at the end of its certified life, or will be impacted by the decommissioning of the Radio Teleswitch Service (RTS) in June 2025. However, getting a smart meter will allow you to better track your energy habits to make changes that could reduce your bills. Find out more about RTS on our support centre here.

No. Your unit rate and daily standing charge will remain the same unless you switch tariff or are impacted by a price change.

You can switch supplier at any time. While all suppliers are doing their best to avoid any disruption to your smart services if you switch, you may find that you lose some of your functionality. For instance, you may have to submit your meter readings again and detailed usage information may only be available through your In-Home Display.

If your balance falls below £1, you’ll be able to access emergency credit. This should give you enough energy to use until you can top-up. Remember, you'll need to pay back any emergency credit that you use next time you top-up.

We’re committed to keeping our customers’ information safe and secure. Your information is only accessed when necessary; by those who need to see it; and to provide you with the services you have asked for. Furthermore, all our staff members are trained on data protection and follow strict data protection guidelines. We also have specialist security and data protection teams to support them.

Smart meters are protected under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe.  More information about smart meters and health can be found here.