A smart prepayment meter lets you top up anywhere
If you’re a Pay As You Go (PAYG) customer, then you can join the 80%[1] of our smart meter customers who are already using the app to top up at home or on the go.
A smart prepayment meter lets you top up anywhere
If you’re a Pay As You Go (PAYG) customer, then you can join the 80%[1] of our smart meter customers who are already using the app to top up at home or on the go.
The benefits of a smart meter
Hassle-free meter readings
You can submit readings if you like, or just relax and let your smart meter do it for you.[2]
Total top-up flexibility
Easily top up using the ScottishPower App or continue to do this at PayPoint, Post Office, or Payzone outlets.
Low balance alerts
Get notified when your balance falls below £2 so you can top up there and then.
Track your usage
You can access Energy Insights[2] – a tool that helps you control and reduce your energy usage.
The benefits of a smart meter
Hassle-free meter readings
You can submit readings if you like, or just relax and let your smart meter do it for you.[2]
Total top-up flexibility
Easily top up using the ScottishPower App or continue to do this at PayPoint, Post Office, or Payzone outlets.
Low balance alerts
Get notified when your balance falls below £2 so you can top up there and then.
Track your usage
You can access Energy Insights[2] – a tool that helps you control and reduce your energy usage.
What is a smart meter?
A smart meter is an advanced version of a traditional gas/electricity meter. As we move towards a greener future, traditional energy meters are being phased out. If you’re a prepayment customer, getting a smart meter allows you to top up your credit anywhere, anytime via the App.
What is a smart meter?
A smart meter is an advanced version of a traditional gas/electricity meter. As we move towards a greener future, traditional energy meters are being phased out. If you’re a prepayment customer, getting a smart meter allows you to top up your credit anywhere, anytime via the App.
Already a smart meter customer?
Not sure you’re making the most of your smart meter? We can give you tips on the best ways to track your energy use and maximise your savings, as well as information about topping up. And if you have any technical issues, we can help with that too.
Top up your way
Topping up is easy. As soon as you become a smart prepayment customer, you’ll receive a letter with a barcode that you can use to top up your meter at any Post Office, PayPoint, or Payzone outlet.
You can also download the ScottishPower App to access your top-up barcode, so there’s no hanging around. Or you can use the App to top up. That means you can do it wherever you are, whenever you like.
Top up your way
Topping up is easy. As soon as you become a smart prepayment customer, you’ll receive a letter with a barcode that you can use to top up your meter at any Post Office, PayPoint, or Payzone outlet.
You can also download the ScottishPower App to access your top-up barcode, so there’s no hanging around. Or you can use the App to top up. That means you can do it wherever you are, whenever you like.
Get ready for smarter living
Book your smart meter installation online in minutes or, if you’d prefer to talk over the phone, get in touch with us directly on 0800 074 0072. Our advisors will happily take your call from Monday to Friday, 9am - 6pm.
Your smart meter installation in four easy steps
1. Book your installation
Select an appointment slot that suits you either online or over the phone.
2. Installation day
Installation usually takes around an hour per meter.
3. Installation completed
Track your energy use in near real-time using your In-Home Display or the award winning ScottishPower App.
4. If you need help
If you have any issues, our smart people aim to answer your call within 3 minutes.
Your smart meter installation in four easy steps
1. Book your installation
Select an appointment slot that suits you either online or over the phone.
2. Installation day
Installation usually takes around an hour per meter.
3. Installation completed
Track your energy use in near real-time using your In-Home Display or the award winning ScottishPower App.
4. If you need help
If you have any issues, our smart people aim to answer your call within 3 minutes.
What to expect at your installation
ScottishPower use trusted partners to make sure your smart meter installation goes smoothly, quickly, and takes place at a time that works for you. Don’t just take our word for it, our customers rate us 4.7 out of 5.0 and our trusted partner engineers 4.9 out of 5.0 in their Post Install Surveys[3].
To see what's involved, how long it takes, and to put your mind at ease, our video shows the whole process from start to finish.
What to expect at your installation
ScottishPower use trusted partners to make sure your smart meter installation goes smoothly, quickly, and takes place at a time that works for you. Don’t just take our word for it, our customers rate us 4.7 out of 5.0 and our trusted partner engineers 4.9 out of 5.0 in their Post Install Surveys[3].
To see what's involved, how long it takes, and to put your mind at ease, our video shows the whole process from start to finish.
What our smart meter customers say
Thanks to his smart meter, Paul could identify a fault with his heating system – something that had been hidden and undetected.
What our smart meter customers say
Thanks to his smart meter, Paul could identify a fault with his heating system – something that had been hidden and undetected.
Frequently asked questions
Frequently asked questions
1
Based on ScottishPower PAYG customers from January to October 2024.
2
You need to be a ScottishPower smart meter customer and have a communicating smart meter.
3
Based on ScottishPower Post Install Survey statistics from March to September 2024.