Electric Vehicle (EV) Home Charger Support

We don’t recommend installing your EV charger yourself. If you purchase an EV charger from ScottishPower the installation by an experienced professional is included in the cost.

You can charge your car through a regular socket, however this method of charging is not the most time efficient as it can take anywhere between 24 hours or longer to fully charge a battery from 5% (depending on battery size and minimum charge capability)^*.

During your installer survey we ask you several questions to identify how many high electrical load appliances you currently have within your property. From this information the installer can calculate your property's current ampage.

A 7kWh charger will add 32 amps to your property’s electrical load when being used at full capacity, so if you have a main fuse that is rated at 60 or 80 amps it is likely the DNO will want to change this to a 100-amp fuse.

When you get a charger installed by ScottishPower we will install a dynamic load balancing or load management device as part of our standard installation package. A dynamic load balancer allows the charger to monitor any changes in your energy use in near real time, and then helps ensure the EV Charger distributes the power more evenly so it never exceeds the main fuse rating.  A load management device will cut power to the charger if the power being used exceeds the main fuse rating.  These devices help ensure your homes electricity supply is fully protected from being overloaded by an EV Charger.

EV Dynamic Load Balancing Explained

Our installation partner will identify additional works during your online survey and provide a quote for any costs. If you want to proceed you will have to pay the installer directly. If you cancel within 14 days, we will refund your payment. Cancellation after 14 days may incur a cancellation fee of up to £100. Examples of nonstandard works could include:

If additional work is identified during installation that wasn’t spotted during the online survey, our installation partner will advise and together you will agree on the next steps. If you change your mind at this step, you have the right to cancel your charger purchase and we will provide a refund.

For more information on cancellation or additional works, please phone our team on 0800 027 0004.

We can accommodate an installation anywhere in the UK (excluding Northern Ireland). However, our standard installation price does not cover rural or island locations within Scotland and you will require a non-standard installation quote.

Yes, all our chargers come with a 3-year warranty that cover parts and labour and replacement where it cannot be fixed.

Please call our installation partner on the telephone number shown in the appointment email you will have received directly from our install partner. If you've lost your appointment email then please call our general enquiries number 0800 027 0004. Our lines are open Monday to Friday 9am to 5pm.

If you want to re-arrange your installation appointment, you will have to do this at least two working days* before the previously agreed installation date.

*Working days include Monday – Friday.

To get a personalised quote you should purchase your chosen charger as normal and complete the installation survey. Our installation partner will review your survey and then contact you to confirm any extra cost required to complete your installation. Any extra payment required is made by you to the installer.

If you wish to cancel your order within 14 days, we’ll refund your payment. Cancellation after 14 days may incur a cancellation fee of up to £100.

If you have any problems with your EV charger, please contact our customer service team at 0800 027 0004 or email us at ‘evenquiries@scottishpower.com’.

You can control charging your EV via the EV Charger manufacturer app. This will be demonstrated to you by your installing engineer.

Don’t worry, the purchase of one of our EV chargers comes with a 12-month AA cover plan. The AA will pick you up free of charge and take you to the nearest chargepoint or home (T&Cs apply.)

EV chargers require either 4G connectivity or Wi-Fi to connect to the charger and start a charging session and to ensure they can provide smart features or update with the latest software.

The Wallbox Pulsar Max does require a WiFi connection. However, the Easee One comes with 4G sim card connection for over the air updates and the Mini Pro 3 can connect via an Ethernet cable if WiFi is unavailable.