If you're affected by the new energy price cap on 1st January 2025 and want to provide meter readings, there’s no need to call us. Simply provide your meter readings here. You have until 5th January to do this and we'll make sure these readings are backdated for you to 31st December.
Alternatively, you can provide your meter readings at any time, using our free 24 hour automated service on 0800 027 8000.
Start your journey today by chatting with our specialists. Lines are open Monday to Friday 9am - 5pm. Start by clicking get in touch below. It’s important that everyone can contact us in a way that suits them. We offer a range of alternative formats of communication for customers with hearing and speech difficulties. For full information on ways to get in touch, click the button below.