We have created an online guide to help you read your smart meter. Simply select your meter type and brand and follow the instructions to read your meter.

It’s a requirement of ScottishPower, set by Ofgem, that we must visit and carry out meter readings if for any reason our customer has not been able to provide them to us themselves. Having regular meter readings also helps us provide you with timely and accurate bills. Communicating smart meters will send readings automatically and assure accurate bills, why not book a smart meter appointment today.

If you haven’t been providing meter readings or yo...

We simply ask that you continue to provide us with your meter readings to ensure you’re getting accurate bills. Unsure how to read your meter? Read our how to read your meter page.

If we don’t receive a meter read from you, our meter readers will continue to visit your property to take manual readings...

You can switch supplier at any time. While all suppliers are doing their best to avoid any disruption to your smart services if you switch, you may find that you lose some of your functionality. For instance, you may have to submit your meter readings again and detailed usage information may only be available through your In-Home Display....

This can sometimes occur whilst your account is still being updated with your new smart meter information. Once your account has been updated these requests will stop, and your regular bill will be generated based on readings from your smart meter.

However, there may be times when we are unable to communicate with your smart meter remotely and we may contact you to request manual reads or have to rely on an estimate....

If your meter's certification has expired there is no need to worry, it's not a safety issue, it just means your meter might not be precise. This means your energy bills might not be accurate and you may be charged more.

Read more about the Electricity meter certification from GOV.UK

If someone new has moved into your old home, we may be able to use their opening meter reading(s) as your final one. However, if we can’t obtain actual final meter readings then we may estimate your final bill based on your previous consumption. We’ll aim to then issue a final bill to your new address within 14 days of your move out date, but it can take up to 6 weeks. You can find out if your bill has been based on estimated readings by logging in to your online account or downloading the free ScottishPower App. You can also check the front page of your bill (top right hand side), where you will see whether your bill has been based on estimated or actual readings...

I have a prepayment meter and my new supplier has asked for a meter reading. How do I take a meter reading?

Please visit our how to read your gas and electricity meter page for more information.

After your switchover date, we’ll be in touch to ask for a meter reading. We’ll send this meter reading  to your old supplier so we can agree on the date at which they’ll stop billing you for your energy, and the date we’ll start.  Your old supplier will also use this reading to send you a final bill and close your account....

Calisen meter reading services carry out meter readings on our behalf. Meter readers read and record your gas and/or electricity meters to determine the amount your bill should be. All gas and electricity meters require a visual safety inspection as part of our energy licence obligation. This is an Ofgem requirement and is there to protect you by making sure your meters meet specific safety obligations. Calisen carry an ID badge showing their company logo, a photo of the meter reader, their name, an expiry date, a reference number and the Claisen phone number, which is 0345 612 2121. For more information read why would a meter reader visit my home...