If the HAN is causing the communication issues it is likely due to your meter being unable to connect with the communications hub, which is situated next to your electricity meter. This can sometimes occur for example, in blocks of flats, with very thick internal walls or where there is other interference. Other issues include thick walls between meters or the meters being too far apart to communicate.
If this issue persists, the good news is that your meter already has new technology installed, so it should be ready to connect when the communications hub issue is fixed.
If the WAN is causing your meter’s communication problem, it is because the DCC network is unable to provide communications to your home.
This is an issue facing all energy suppliers and we’ve been working closely with the DCC to try and find a solution. Unfortunately, there is not currently a way to improve the coverage in certain areas of the country.
It may take a couple of years before the DCC has the technology it needs to fix this issue. Once the coverage issue is resolved, your meter(s) should be ready to connect to the WAN.
We simply ask that you continue to provide us with your meter readings to ensure you’re getting accurate bills. Unsure how to read your meter? Read our how to read your meter page.
If we don’t receive a meter read from you, our meter readers will continue to visit your property to take manual readings.
Last updated: 25 September 2024