Smart meters are protected under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe.
The UK Government website provides advice and information on the health implications of smart meters, as it does for a range of technologies commonly found in homes and businesses across the UK. Further information about smart meters and health can be found on the GOV UK website here and on smartenergygb.org.
We’re committed to keeping our customers’ information safe and secure. Your information is only accessed when necessary; by those who need to see it; and to provide you with the services you have asked for. Furthermore, all our staff members are trained on data protection and follow strict data protection guidelines. We also have specialist security and data protection teams to support them.
The Data Communications Centre manages the transfer of data between smart meter and us as your energy provider. Learn more about the role of the DCC.
Also read our Privacy Information Notice for more details.
If you’re moving home, please contact us at least 24 hours before your moving day. This way we can ensure that both the smart meters and In-Home Display are cleared of all consumption data and a final meter reading can be taken remotely before the new occupier moves in. Please also make sure to leave your In-Home Display (IHD) behind for the new owner as is it paired directly with the meters and will not work in your new home.
No, you do not need to have an internet connection for smart meters to work. Depending on your location, your smart meter(s) will communicate by either using existing mobile or radio signals currently in your area.
Learn more about the Data Communications Company and how smart meter data is sent to us as your energy provider.
If you’re looking for information specifically on Radio Teleswitch service you can learn more about it here.
You can switch supplier at any time. While all suppliers are doing their best to avoid any disruption to your smart services if you switch, you may find that you lose some of your functionality. For instance, you may have to submit your meter readings again and detailed usage information may only be available through your In-Home Display.
If you’re looking for more information on our recent smart meter incentive campaign you can read the terms and conditions here.
Can we please link out to the other pages of new support centre content?
Last updated: 15 November 2024