When will I receive my final bill?

When will I receive my final bill?

If you need to get in touch with us about your final bill, the quickest way is via web chat, available Monday to Sunday, 7am to 11pm. You can also chat to us in the ScottishPower App. If you prefer, you can email us at contactus@scottishpower.com or you can call us on 0345 270 0700 (Monday to Friday, 9am to 5pm). We’ll aim to answer your call within 3 minutes or less.

When will I receive my refund from ScottishPower?

If you have a credit balance on your final bill, you should receive your refund automatically:

If you’ve not received your refund automatically within the timescales above, you can request a refund here.

If you’ve moved out, please provide us with your forwarding address as soon as possible in case you are due a refund by cheque. You can get in touch with us via web chat or in the app, using the details above.

How do I find out my final balance?

Your final balance is confirmed on your final bill. We will email it to you or post it depending on your preferences. If you're a dual fuel customer, you may receive a separate bill for each fuel.

What do I do if I think my final account balance is wrong?

Please contact us immediately so we can check the final bill with you. The quickest way to contact us is via our web chat. If you would prefer, you can email us at contactus@scottishpower.com or you can call us on 0345 270 0700 (Monday to Friday, 9am – 5pm).

If you have any meter readings, have them handy as this may help us resolve your enquiry. If you’re a Direct Debit customer, we can try and stop any payments being collected until we have reviewed your account.

What do I do if my refund doesn’t match my final credit balance?

Please contact us and we can help. The quickest way to contact us is via our web chat. If you would prefer you can email us at contactus@scottishpower.com or you can call us on 0345 270 0700 (Monday to Friday, 9am – 5pm). It’s important to remember that if you're a dual fuel customer, you may receive a separate bill for each fuel.

Do you need my final meter readings if I’m switching supplier?

Your new supplier will ask you to supply them with opening meter readings. They’ll use these readings to set up your new account and will send them to us so we can create an accurate final bill for you.

In the meantime, you can help us to bring your account up to date by submitting your meter readings here.

I’ve left ScottishPower and my final meter readings are incorrect/ based on an estimate. What should I do?

Please contact us immediately with up-to-date meter readings. This will allow us to check the final bill and confirm the correct final balance for you.

To amend incorrect final readings, we need to agree this with your new supplier so please allow a further 28 days for us to do this and finalise your account.

Do you need my final meter readings if I’m moving out of a rented or privately owned property?

Yes, we ask that you send us your final meter readings when you move out and that the new tenant/ owner provides opening meter readings when they move in.

Please also provide us with your forwarding address as soon as possible in case you are due a refund by cheque. You can contact us via our web chat. Or if you would prefer, you can email us at contactus@scottishpower.com or you can call us on 0345 270 0700 (Monday to Friday, 9am – 5pm).

I have a prepayment meter and my new supplier has asked for a meter reading. How do I take a meter reading?

Please visit our how to read your gas and electricity meter page for more information.

How do I transfer my debt to my new supplier?

If you're currently repaying a debt through your prepayment meter, you may be able to carry this debt to your account with your new supplier. If your debt is £500 or less per fuel and your new supplier agrees, we'll transfer this debt, and you'll repay your new supplier instead. This process shouldn’t affect the amount of time that it takes to switch supplier and it should take between six to eight weeks to complete the transfer of the debt.

We'll send you details of what you need to do to transfer your debt and what happens next.

When will I receive my new supplier’s payment card/key and what happens if I don’t receive one?

Your new supplier will send you a new payment card/key shortly before your energy switches to them. If you haven't received one by then, please contact your new supplier. But don't worry, you can continue to use your ScottishPower payment card/key until your new one arrives.

Why does my final balance show a debt when I’m a Pay As You Go customer?

As a Pay As You Go customer, there are a number of reasons why your final account balance might show a debt: