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Leaving ScottishPower

Thinking of leaving ScottishPower?

You can choose a tariff that helps fund life-saving cancer research with our Help Beat Cancer tariff, or charge your EV with 100% green electricity and enjoy cheaper overnight rates on our EV Saver tariff. Better still, we’ve made sure managing your energy is simple with our award-winning app. You can review and amend your payments with our Direct Debit Manager.  And you can track your energy use with our Energy Insights tool, which could help you find ways to lower your bills.

You won’t have to pay exit fees if you decide to switch to another ScottishPower tariff, move to a new home, or if we end the agreement. So, whether you’re looking for a better deal at ScottishPower or moving we’ve got you covered.

However, if you're looking elsewhere, ensure you get an accurate quote based on your actual energy use. Most online quotes use average house sizes, so for a fair comparison, use your annual energy consumption from your bill. If you pay by Direct Debit your current monthly payment might include any balance on your account. Instead of comparing monthly payments, it's better to compare estimated annual costs of your current tariff, against any other suppliers.

If you do decide to leave, we’ll be really sorry to see you go and we hope you’ll consider coming back in the future. You can find out what happens next below – we also provide a Progress Tracker, available in your online account, that guides you through your switch until we close your account.

Step 1 - Switch starting

  • Your new supplier will tell us you’re leaving, and we’ll start the process to settle and close your account.
  • If you pay by Direct Debit, please don’t cancel – we’ll need to collect any payments due before we finalise your account and it’s quicker for us to give you any refunds or collect your final payment this way.
  • Please give your new supplier meter readings when they ask - they’ll use these readings to set up your new account and will send them to us to allow us to create your final bill.
  • If you have a prepayment meter and you have an outstanding debt with us, your new supplier may be willing to have the debt transferred to them. We’ll be in touch to explain what happens next.

Step 2 - Switch complete

  • Your energy will switch to your new supplier.
  • Your meter reading should be sent to us now from your new supplier to allow us to create your final bill.
  • If you have a prepayment meter, your new supplier will provide you with details on how to top up.

Step 3 - Final bill created

  • We’ll create and send your final bill within 6 weeks of your energy switching to your new supplier.
  • We’ll ask you to pay any outstanding balance on your account or we’ll issue you with a refund if one is due.

Step 4 - Energy account closed

  • Once all payments or refunds have been made, we’ll close your account, but you’ll still be able to access your online account if you have one in case you need to view your previous bills or usage.

Frequently asked questions

Last updated: 13 September 2024

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