This can sometimes occur whilst your account is still being updated with your new smart meter information. Once your account has been updated these requests will stop, and your regular bill will be generated based on readings from your smart meter.

However, there may be times when we are unable to communicate with your smart meter remotely and we may contact you to request manual reads or have to rely on an estimate....

Up to date data: Smart meters provide near to real-time data on your energy use through an In-Home Display (IHD). You can decide how often you want data to be sent back to us. This allows you to see how much energy you’re using and the cost, helping you identify appliances or habits that are using more energy than you expected.

No more estimates: With smart meters, you get billed based on y...

Smart meters are protected under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe.

The UK Government website provides advice and information on the health implications of smart meters, as it does for a range of technologies commonly found in homes and businesses across the UK. Further information about smart meters and health can be found on the GOV UK website here and on smartenergygb.org...

It’s important to note that traditional meters have not been manufactured for several years. As a result, any new meter installed will be a smart meter. Rest assured, if you’re transitioning to a smart meter, it should be an easy switch which should enhance your energy management experience. The installation takes about an hour per meter, and the installer will show you how to get the best out of your new meter...

We have created an online guide to help you read your smart meter. Simply select your meter type and brand and follow the instructions to read your meter.

It’s a requirement of ScottishPower, set by Ofgem, that we must visit and carry out meter readings if for any reason our customer has not been able to provide them to us themselves. Having regular meter readings also helps us provide you with timely and accurate bills. Communicating smart meters will send readings automatically and assure accurate bills, why not book a smart meter appointment today.

If you haven’t been providing meter readings or yo...

The energy regulator, Ofgem, is making changes to the rules around how energy suppliers collect and use the consumption data from their customers’ electricity smart meters. When the changes take place, it means that suppliers will begin collecting half-hourly consumption data from smart meters, with customers’ permission, and using it for the industry settlement process.  Find out more about this below...