EV Optimise is a smart charging solution designed to optimise your electric vehicle (EV) charging at home and lower your charging costs. You set your smart charging preferences based on when you need your car ready by and how much charge you want. Then we will optimise your charging by tapping into the greenest times when the grid is less in demand. [1]...

EV Optimise is a product for home charging. If you charge away from your home location, you won’t receive EV Optimise smart charging credits and the charging will not appear on your EV Optimise dashboard.

Please also note, you won’t be able to see a breakdown of your charging sessions away from home in the ScottishPower App...

Our support centre aims to cover all topics related to EV Optimise. If you can’t find what you’re looking for, please contact our team at evoptimisesupport@scottishpower.com or on 0800 6340 058. Our EV Optimise support opening times are Monday to Friday 9am to 5pm.

The EV Optimise add-on is exclusively available to ScottishPower customers (excluding those on the EV Saver or Heat Saver tariffs).

Not a ScottishPower customer yet? You can switch to us. If you’re switching to ScottishPower, you’ll need to wait until your energy supply and online account is fully set up before accessing EV Optimise...

If you are experiencing issues with the EV Optimise sign up process and meet the product eligibility criteria, contact us on evoptimisesupport@scottishpower.com and our team will investigate.

We recognise your car and charger manufacturers provide mobile apps with useful features to help you manage your charging and more. Whilst you can continue to use these apps, it's important you disable any charging schedules, timers or settings in your car manufacturer’s app before onboarding. This is because they can interfere with the EV Optimise algorithm and impact your savings. Don’t worry, you can still use your car manufacturer’s app for all the other features they offer....

We’re sorry that you want to cancel EV Optimise. You can cancel by going to the EV Optimise dashboard in the ScottishPower App. Click ‘settings’ and you will see an option to ‘Cancel EV Optimise’.

If you cancel EV Optimise, you will no longer be able to smart charge your car with EV Optimise. Any charging at home will be billed at your normal tariff rate and you will lose access to your smart charging history. Any outstanding smart charging credit will appear on your next bill....

If you disable EV Optimise in the ScottishPower App, your car charging at home will be billed at your normal tariff rate and will not receive any EV Optimise credit. You can disable EV Optimise smart charging by going to the ‘Settings’ screen in your EV Optimise dashboard and selecting ‘Disable smart charging’. This means our smart charging algorithm will not engage and you can manually charge your car at home using your car, charger or third-party apps....