SP-Logo
SP logo light
Support CentreEV Optimise

What is the eligibility criteria for EV Optimise?

What is the eligibility criteria for EV Optimise?

Find out if your account and home set-up are eligible by filling out our EV Optimise survey. If you’re eligible, we will send you an email with a link to sign up on the ScottishPower App.

To qualify for EV Optimise, you must have:

  • a live domestic electricity or dual fuel account with ScottishPower
  • a single-rate tariff i.e. not EV Saver or Heat Saver tariffs
  • a communicating smart meter that shares half-hourly readings
  • credit payment i.e. direct debit or on receipt of bill
  • a single rate meter (excludes two rate meters, i.e. Economy 7)

Your home setup must also include:

If you don't have a smart meter, you can book a convenient appointment.

If you don't have an EV charger, you can choose from our range of home chargers.

If your home setup is not eligible, you can join our EV Saver tariff, allowing you to charge your EV for cheaper between midnight and 5am.

* Please note EV Optimise currently only supports the connection of one car per household. We are working hard with our team to expand this in the future.

Is my car compatible?

EV Optimise smart charging works by connecting to your car and managing its charging. To do this, we need certain capabilities to be available and enabled for your car. To give you the best possible experience, we also choose to only support EV models we know are highly reliable when it comes to smart charging. You can see a list of car models that are compatible here.

Useful tips:

Make sure to check the year of manufacture of your car is within the supported range. This is because in some cases, car manufacturers only started including the required capabilities to their cars after a certain year.

The list of compatible models is based on the capabilities most vehicles of each model have and will apply to most cars. However, there are exceptions where certain cars may have been manufactured without a required capability or it's not available due to a fault. The only way to know conclusively at this point is to sign-up and link your car to our platform.

Even though your car supports all required capabilities, in some instances they could be disabled. In that case, once you sign up for EV Optimise, you will see a prompt in the ScottishPower App to enable these using your car app or in the car itself.

My car is not supported, what are my options?

We are sorry that your car is not compatible with EV Optimise right now. If your car is supported and the model appears on this list but our app says otherwise, you can contact our Customer Support team at EVOptimiseSupport@scottishpower.com.

We are continuously working with our third-party supplier to expand the list of EVs we support and hope to support your car in the future. By completing the eligibility form, we have noted your set-up and will be in touch once we have the capability.

In the meantime, you can get cheaper overnight charging rates with our EV Saver tariff, allowing you to charge your EV for cheaper between midnight and 5am.

I’m not currently a ScottishPower customer. How do I get access to smart charging?

The EV Optimise add-on is exclusively available to ScottishPower customers (excluding those on the EV Saver or Heat Saver tariffs).

Not a ScottishPower customer yet? You can switch to us. If you’re switching to ScottishPower, you’ll need to wait until your energy supply and online account is fully set up before accessing EV Optimise.

Last updated: 31 October 2024


Was this information helpful?