Our support centre aims to cover all topics related to EV Optimise. If you can’t find what you’re looking for, please contact our team at evoptimisesupport@scottishpower.com or on 0800 6340 058. Our EV Optimise support opening times are Monday to Friday 9am to 5pm.
Currently EV Optimise supports one vehicle per account. We are working on expanding this feature to support multiple vehicles in the future.
If this is a feature you’d be interested in, please let us know in the ScottishPower App and our team will take this into consideration for future product developments. You can do this by accessing the My Account tab in the app and click the ‘Leave Feedback’ option. Alternatively, let us know on AppFeedback@scottishpower.com.
No, EV Optimise is linked to a single property.
This is the single location that matches the address on your electricity or dual-fuel account. We ask you to confirm this location when you set your charging preferences for the first time on the ScottishPower App. Our algorithm will not engage when you are away from your home location.
EV Optimise can read your vehicle data and location, but can only control the starting and stopping of charging when your car is plugged in at home. ScottishPower will not charge your car in any other location.
EV Optimise will not affect your battery any more than regular charging. Electric vehicle batteries are designed to handle this charging pattern and should also be covered under your vehicle's warranty.
Last updated: 17 October 2024