As well as the supply of gas and electricity, we also offer a range of Home Services to keep your home appliances running efficiently and help avoid the risk of breakdowns.

The Priority Services Register could allow you to access a number of priority services including free gas safety checks, meter moves and many other services which you will find later in the page.

As you may have read in the press, the Radio Teleswitch Service (RTS), which supports some  electric storage heating and hot water system operation, will be turned off on the 30th of June 2025.

To prevent any detrimental impact to customers, Ofgem the energy regulator for Great Britain, expects all energy suppliers to replace all RTS meters by the end date of the 30th of June 2025.

A smart meter ...

When will you carry out my Annual Service?

To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September

Important Information

Standards of Service

Helping You Get More Leaflet

Guaranteed Standards

If you need a gas engineer to install or service your gas boiler or appliances, always choose a Gas Safe Register™ Engineer. By law, gas engineers must be on the Gas Safe Register. So, before letting a gas engineer work in your home, always ask to see their Gas Safe Register ID card.

If you’re a part of our customer Priority Services Register you may have visits organised from a community liaison officer, to discuss your needs and offer help, advice and support.

For more information on who and why a ScottishPower representative may come to your home, please read our Visiting Your Home Charter. And if you have any cause to believe a representative may not be genuine call the police immediately...

Calisen metering services are used by many energy retailers to carry out meter inspections, so when they’re doing other inspections in your area, they’ll visit you. This means we’re unable to confirm an exact date and time a representative will visit, however we’ll make sure they give you prior notice before arriving at your home. If your meter is outside, they can carry out the inspection without coming into your home. If your meter is inside, they’ll need someone there to let them in for the inspection...

You can switch supplier at any time. While all suppliers are doing their best to avoid any disruption to your smart services if you switch, you may find that you lose some of your functionality. For instance, you may have to submit your meter readings again and detailed usage information may only be available through your In-Home Display....