How and when should I let you know that I’m moving into a new home that’s supplied by ScottishPower?

Please let us know when you're moving into a new home as close to your move in date as possible. This will allow us to get started setting up your account.

Please let us know when you're moving out of your current home so we can process your home move. If you contact us prior to your move date, we’ll base your final bill on estimated readings, unless up-to-date meter readings are provided.

If you have an online account, the easiest and quickest way to complete your home move is through your online account. Please ensure you have the information below to hand, login to your account and select the ‘Moving Home’ option....

Do you need my final meter readings if I’m moving out of a rented or privately owned property?

Yes, we ask that you send us your final meter readings when you move out and that the new tenant/ owner provides opening meter readings when they move in.

Please also provide us with your forwarding address as soon as possible in case you are due a refund by cheque. You can contact us via our web chat. Or if you would prefer, you can email us at contactus@scottishpower.com or you can call us on 0345 270 0700 (Monday to Friday, 9am – 5pm)...

If you’re moving home, please contact us at least 24 hours before your moving day. This way we can ensure that both the smart meters and In-Home Display are cleared of all consumption data and a final meter reading can be taken remotely before the new occupier moves in. Please also make sure to leave your In-Home Display (IHD) behind for the new owner as is it paired directly with the meters and will not work in your new home...

We’ve got a range of options available in change your tariff for you to choose from. However, if you’re looking elsewhere, make sure you’re getting an accurate quote based on the amount of energy you’re actually using. Most online quotes are based on average house sizes, but for a fair comparison, it’s best to use your own energy consumption. Find how much energy you use annually on your bill.

If you pay by Direct Debit, remember that your current monthly payment includes ...

Our EV Saver tariff is designed for ScottishPower customers who own an electric car and have a home EV charger. To be eligible for it, you must have a single rate smart meter that sends half-hourly readings and pay by monthly Direct Debit. You can move to it in your online account.

If you are not currently a ScottishPowe...

Like all wireless devices, your IHD can sometimes experience low signal strength or lose signal completely with your smart meter(s). The easiest way to correct this is to press the on/off button on the back of your IHD for 10 seconds and move it closer to where your smart meter is located. Then turn your IHD back on and this should restore the connectivity and it will begin to display your data. Your data will normally be refreshed within 30 minutes. If you continue to experience problems with your IHD, please get in touch...

The Smart Export Guarantee (SEG) is a new scheme which encourages people who generate surplus renewable energy to get paid for electricity they export back to the National Grid. Effective from 1 January 2020, a SEG tariff will provide eligible small scale, low-carbon generators with payments for the electricity they export to the National Grid....

We’ll send your final bill to your forwarding address, so it’s important to make sure you’ve provided this to us. This usually arrives within 10 working days of either the date of the move out, or the date we were notified of the move out.

If you’re due a refund, this can take a further 10 working days. If you pay by Direct Debit and you have not cancelled your payments, we’ll refund you directly into your bank account. Otherwise, we’ll send you a cheque....

Insert the key into the meter and press the blue button to move through the different screens. Screen H will show your meter’s current reading. If you have a 2-rate meter move to screen J to view the second reading. If you have a 3-rate meter move to screen L to view the third reading.