How do I use my In-Home Display?

Our In-Home Display (IHD) guide, contains instructions and information on using your IHD effectively. Read more in our IHD guide.

Our Energy Insights feature within the ScottishPower App can provide you with smart meter updates including your energy use in a similar way to your IHD.

If you have a Pay As You Go smart meter, please watch our short film for help and tips on how to use your IHD:

If you have a smart credit meter, please watch this short film for help and tips on how to use the IHD:

Your IHD connects directly to your smart meter. Like all wireless devices, the In-Home display can sometimes experience low signal or lose signal with your smart meters, so make sure you keep it in a place where it’ll maintain signal.

Many customers keep their IHD in the kitchen but make sure that the IHD maintains a signal with your meter in whichever location you choose.

The internal battery* allows you to carry the IHD around the house to investigate the effects of turning appliances on and off. This battery will last for approximately 1 hour before it needs to be reconnected to the power source.

*Over time if you experience problems, it could be necessary to check if the internal battery needs to be replaced. If you think this is the case get in touch with us for support.

A fully charged IHD will last approximately 1 hour when left unplugged from the mains supply. The low battery icon flashes when approximately 15 minutes use remains, at which point you should recharge the device.

Like all wireless devices, your IHD can sometimes experience low signal strength or lose signal completely with your smart meter(s). The easiest way to correct this is to press the on/off button on the back of your IHD for 10 seconds and move it closer to where your smart meter is located. Then turn your IHD back on and this should restore the connectivity and it will begin to display your data. Your data will normally be refreshed within 30 minutes. If you continue to experience problems with your IHD, please get in touch.

Yes, the smart meter stores your energy use information and once your IHD is powered back on it will retrieve your consumption information from your meter and be visible on the display. Your data will normally be refreshed within 30 minutes.

When you change your tariff, it can take up to 7 days to be reflected on your IHD. Please be assured that this will not impact your bill in any way and that you will be billed on your new tariff rates even if they have not yet updated on your IHD.

Your new IHD provides you with near real-time updates on your energy use and your energy use history. Most people’s energy use varies day to day and may be different due to several factors. For example, having more people in the house normally leads to higher energy use or having set days for washing and drying clothes could mean you use more energy on certain days. You can find helpful energy efficiency advice on our website.

Your IHD calculates your energy use using your current tariff’s unit rate and daily standing charge. It doesn’t take into consideration any VAT, discounts or debt repayments, which are included on your bill. If your IHD unit rates do not match what’s shown on your bill, this is normally due to a recent price or product change.

If we experience temporary communication issues with your smart meter, your IHD unit will continue to display your energy use, but this may not be reflective of any recent price or product change. Please allow up to 7 days for these changes to be reflected on your IHD.