What to do if you’re moving into a property supplied by ScottishPower

How and when should I let you know that I’m moving into a new home that’s supplied by ScottishPower?

Please let us know when you're moving into a new home as close to your move in date as possible. This will allow us to get started setting up your account.

If your new home does have a Pay As You Go or Smart Pay As You Go meter, please visit the get in touch section of our website and select ‘Moving Home’ in the drop-down menu. You can use our LiveChat or if you are unable to contact us via our webchat you can call us on 0345 270 0700.

What information do I need to setup my account

To complete the setup of your account, we will require the following

I’m moving to a home already supplied by ScottishPower - will the gas/electricity be on when I move in?

There should be no interruption to your gas and/or electricity supply. If you’ve moved into a property with a Pay As You Go meter and are off supply, please contact us on 0345 270 0700. Our contact centres are open Monday to Friday 9am until 5pm.

To ensure accurate billing, please take a note of your gas and/or electricity meter readings on the date you become legally responsible for your new home.

How do I notify you of a new tenant moving into a property?

Either you (as the landlord) or your tenant can let us know of the change. However, the new tenant or account holder (if this differs) needs to contact us to set up their new account, tariff and payment plan. To ensure accurate billing, please take a note of the meter readings on the day the tenant moves in or out of your property.

If the property does not have a Pay As You Go or Smart Pay As You Go meter - which is where you use a key, card or the ScottishPower App to top up - then the quickest and easiest way to complete your home move is online here.

If the property does have a Pay As You Go or Smart Pay As You Go meter, please visit the  get in touch section of our website and select ‘Moving Home’ in the drop-down menu.

If there is a gap between tenants moving in to a property an account must be open for the landlord to cover any usage/standing charges.

What information is required to setup the new account for the tenant

How do I find out who supplies my new home?

You can find the gas supplier for your new home by visiting the Meter Point Administration Service portal. Alternatively you can call their Helpline on 0870 608 1524.

To find out the electricity network operator and their contact details, please visit the Energy Networks Association website here and input your new address details into their search tool.

Remember, you can choose a new ScottishPower tariff for your new home at any time. We have a range of tariffs that may suit you. Get a quote here.