Many of our customers find Direct Debit an easy and convenient way to pay for their energy. As a Direct Debit customer, you can spread your energy costs over the year, which could make it easier for you to budget. We look at your annual energy use and calculate an appropriate monthly amount for you to pay. The money is deducted automatically from your bank account.
We continually monitor your Direct Debit to help ensure that the amount you’re paying closely matches the amount of energy you use. After this review we may need to change your monthly payment. This may be due to recent changes in your unit price, changes in your energy usage or if you have an outstanding balance. This review should ensure that you’re paying the right amount to cover your ongoing energy costs. We’ll always tell you beforehand if we need to change your monthly payment.
You can help to ensure the amount you pay matches the amount of gas and electricity you use, by providing us with regular meter readings. Please be aware that if we’re unable to collect your Direct Debit payment on the date it’s due, we may apply a £5 administration fee as per our terms and conditions.
With Pay As You Go you pay for your energy in regular amounts with a prepayment meter – it’s what we call ‘topping up.’ It’s designed to help you budget more effectively, understand your usage, spend, and adapt your energy habits where you can.
You can top up your meter at any Post Office, PayPoint or Payzone outlet. If you have a traditional meter, take your payment key or card with you. If you have a smart meter, take the barcode we’ve sent you or you can find your barcode saved in the ScottishPower App. You can also top up your smart meter at anytime from the ScottishPower app.
You’ll receive a payment request letter each month, the amount requested will be based on a proportion of the total energy you are likely to use throughout the year. The letter will detail the payment amount and the date that the payment is due. You can make your monthly payment via your online account, the ScottishPower App, Bank Giro, telephone or bank transfer, you can find out more about these payment methods below in our Online or one off payments. We’ll regularly review your monthly payments, based on what you’ve paid and the energy you’ve used, to help keep your payments as accurate as possible.
An annual statement will be sent to you each year. This includes information on the energy you’ve used. As well as payments that have been made or are still due from the previous 12 months.
If you receive a state benefit such as Income Support or Job Seekers’ Allowance, you can apply to join our Fuel Direct scheme. If the Department for Work and Pensions (DWP) accept you on to the scheme, they’ll deduct an agreed regular sum off your benefits to cover your energy costs and payments towards any outstanding balances on your account.
We’ll send you a bill, by email or post, every month to cover the cost of the energy you’ve used. You’ll need to pay your bill within 14 days by making a payment via your online account, in the Scottish Power app, by calling our payment line, using the bank giro on your bill, or through your bank’s online banking. If we have your email address or mobile number, we’ll send you a payment weblink via SMS or email, to make paying even easier.
To ensure your bill is based on the energy you’re using, it’s important to provide us with regular meter readings if you don’t have a smart meter. You can enter meter readings in your online account, in the ScottishPower app, or by calling our free 24 hour automated service on 0800 027 5002.
With Quarterly Bill we’ll issue a bill each quarter and collect payment by Direct Debit 14 days later. The amount will vary each quarter reflecting your energy usage.
To ensure your bill is based on the energy you’re using, it’s important to provide us with regular meter readings if you don’t have a smart meter. You can enter meter readings in your online account, in the ScottishPower app, or calling our free 24 hour automated service on 0800 027 5002.
Please be aware that if we’re unable to collect your payment on the date it’s due, we may apply a £5 administration fee as per our terms and conditions.
There are various ways to make a payment to your ScottishPower account:
Pay using your online account
You can pay your energy bill using your online account by following the steps below:
Or go directly to Make a Payment.
You can also register your card details securely so that they are stored for the next time you make a payment.
Pay using the ScottishPower App
Download our free ScottishPower app, on the Apple App Store or Google Play. If don’t have an online account yet, you’ll be prompted to register on the home screen of the app.
Pay by telephone
Pay by bank transfer
Simply contact your bank or building society to instruct them to make a payment transfer. You’ll need to provide them with the following information:
If you pay less than the full outstanding balance on your account, the remaining balance will be added to your next bill. You might also receive reminders about your outstanding balance.
Pay by Bank Giro
When we issue your bill by post a Bank Giro Credit slip is included. You can use this slip to pay by Bank Giro - simply choose from the following payment options:
For all cheque payments - remember to write your name, address and 11 digit account number (you’ll find this on your bill) on the back of the cheque.
When an invoice remains unpaid, we’re here to support you every step of the way. We’ll reach out through various channels—letters, emails, and SMS—to provide important information and prompt you to contact us if you’re struggling to pay. We’ll take into consideration your individual circumstances whilst doing so.
In certain cases of unpaid bills, we may have to do one or more of the following:
We understand that times can be tough, especially when it comes to managing energy costs. If you’re struggling to pay your bill, don’t hesitate to get in touch with us. Together, we’ll try to find a solution that works for you. Whether it’s setting up a manageable repayment plan or connecting you with other organisations that can assist, we’re committed to helping you through this challenging time.
If you’re facing challenges with your energy bills, we want to lend a helping hand. Here’s how we can assist:
Find out more information on payment methods by reading our Paying for your gas and electricity charter.
We’re here to help you manage your energy payments and outstanding balances. If you’re struggling, get in touch - we’ll try to find a solution together. However, if there is an outstanding balance on your account and we can’t reach you, we may have to take extra steps such as passing your details to a Debt Collection Agency, fitting a Pay As You Go meter if suitable or, if you have a smart meter, changing the operating mode to Pay As You Go. We may also register a payment default against you with credit reference agencies, which could impact your ability to obtain credit. When taking these steps we’ll always take into consideration your individual circumstances.
Late payment or additional actions may incur fees
We may apply the following fees if your bill is paid late or if additional action is required:
We may apply the following fees if your final bill is paid late or if additional action is required:
If we’re unable to collect your Direct Debit payment on the date it’s due, we may apply a £5 administration fee as per our terms and conditions.
* We’ll only fit a Pay As You Go meter if it’s safe and practical for you
Last updated: 15 August 2024