The quickest way to get a refund is to visit our online request a refund tool. Alternatively, you can get in touch via web chat, in the ScottishPower App or discover more ways to contact us.
If you have a live account, a refund can be issued if:
It’s important to note that Direct Debit payments received within the last 5 working days cannot be included in the refund amount.
If you’re in the process of closing your account
If you have a credit balance on your final bill, you should receive your refund automatically within the following time periods:
If you have not received your refund automatically within the timescales above, please get in touch via web chat, in the ScottishPower App or discover more ways to contact us.
With Direct Debit, we spread the cost of your energy evenly across the year. This means that you may build up a credit balance over the summer months, but it should even out over the whole year as you’ll use more energy in winter.
If you do use less energy than we estimate and you build up a credit balance, you can use this credit to lower your monthly Direct Debit amount. Or you can request a refund – but please note that your monthly payment amount may need to be reviewed.
If you still wish to get a refund, please read the section above titled ‘How to get credit refunded’.
If your account is in credit, you can use it towards your future bills, or you can have it refunded.
If you want a refund, please read the section above titled ‘How to get credit refunded’. Your refund will be issued by cheque.
We will send you a final bill and, if your account is in credit, we’ll refund you automatically.
If you pay by Direct Debit and you have not cancelled your payments, we’ll refund you directly into your bank account. Otherwise, we’ll send you a cheque. Either way, your refund should be with you within 10 working days from the date on your bill.
If 10 working days has passed since your final bill, and you haven’t received your refund, the quickest way to get in touch is via web chat, in the ScottishPower App or discover more ways to contact us.
We’ll send your final bill to your forwarding address, so it’s important to make sure you’ve provided this to us. This usually arrives within 10 working days of either the date of the move out, or the date we were notified of the move out.
If you’re due a refund, this can take a further 10 working days. If you pay by Direct Debit and you have not cancelled your payments, we’ll refund you directly into your bank account. Otherwise, we’ll send you a cheque.
If 10 working days has passed since your final bill, and you haven’t received your refund, the quickest way to get in touch is via web chat, in the ScottishPower App or discover more ways to contact us.
If this applies to you right now, please accept our sincere condolences on the loss of your loved one. We appreciate this can be a difficult time and want to reassure you that we’re here to help.
If a Direct Debit was set up and has not been cancelled, in most cases we will refund any credit directly into the bank account within 10 working days of the final bill. Otherwise, a cheque will be issued in the customer’s name, to be cashed against their estate, within 10 working days of the final bill.
If this is not suitable, you can contact us as we have options for ensuring any refund reaches the person who has taken responsibility. Our Bereavement Team are available on 0800 074 1986, between the hours of 9am and 5pm, Monday to Friday.
Last updated: 19 September 2024