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Resources

What is Smart Pay As You Go?

What number do I call to top up my smart prepayment meter?

Call our freephone number on 0800 634 0010

Smart meter information in other languages

The below resources provide helpful information in Welsh, such as how to prepare for your smart meter installation, how to use your In-Home Display (IHD), and how to top up using the ScottishPower App if you are a Pay As You Go (PAYG) customer.

Canllawiau i Ddefnyddwyr ynghylch y Dangosydd Cartref Mesurydd Clyfar a Sgrin Ynni Cartref Canllaw’r Defnyddiwr Mesurydd Talu Wrth Fynd (PAYG) ...

What are friendly credit hours for Pay As You Go?

If you have a traditional gas meter you are unable to use the friendly credit hours function If you have traditional electricity meter your friendly credit hours are from 6pm to 11am Monday to Saturday, all year round, all-day on a Sunday and bank holidays If you have a smart gas or smart electricity meter your friendly credit hours operate Monday to Saturday from 6pm to 11am, through November to March. During April to October the hours are 7pm to 12pm and all-day Sunday and bank holidays.

If you'r...

Is Pay As You Go the right payment method for me?

With Pay As You Go you pay for your energy in small, regular amounts – it’s what we call ‘topping up.’ It’s designed to help you budget more effectively as it’s an easy way to manage your spending and energy usage.

Price Cap explained

If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be before the change takes place....

Pay As You Go

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.

What is Traditional Pay As You Go?

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.

What to know before starting Pay As You Go?

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.

Frequently Asked Questions

If you're currently repaying a debt through your prepayment meter, you may be able to carry this debt to your account with your new supplier. If your debt is £500 or less per fuel and your new supplier agrees, we'll transfer this debt, and you'll repay your new supplier instead. This process shouldn’t affect the amount of time that it takes to switch supplier and it should take between six to eight weeks to complete the transfer of the debt. We'll send you details of what you need to do to transfer your debt and what happens next.

You can download the ScottishPower App quickly and easily from the App Store or Google Play. If you already have an online account, you can sign straight into the app. If not, simply register for an account on the home screen of the app.

Once you’re logged in, select the ‘Top Up’ option on the home screen. You can choose between gas and electricity and decide how much you want to top up – the minimum amount is £1. The credit will then be applied to your meter.

Your meter has £10 emergency credit built in. This is to help keep your energy supply on until you are able to top up or this credit runs out. Once you run out of emergency credit, your supply may be temporarily disconnected until you top up your meter.
Emergency credit has to be repaid - To return the meter to normal after using emergency credit, you must repay any amount of emergency credit used plus standing charges and any payments you are making towards a debt (if applicable). It's important to also top up enough credit to cover the cost of the energy you will use.
If you run out of credit during periods when it may be difficult to top up, the meter's friendly non-disconnect period, which is a safety function to ensure your energy supply won't turn off, will be activated. This lasts from 6pm - 11am Monday to Saturday and all-day Sunday and bank holidays, providing there was credit at the start of the period. Again, you'll need to pay any credit you use over this period the next time you top up.

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