The energy price cap sets a limit on the amount that energy suppliers can charge customers on standard variable tariffs for gas and electricity.
While your energy bill can still go up or down depending on how much gas and electricity you use, the price per unit and standing charge will never be above the cap. If you are on a standard variable tariff, the price cap applies regardless of how you pay.
If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be before the change takes place.
If you are on one of our fixed price or flexi tariffs, the price cap does not apply for the duration of the tariff. Check a recent bill or your online energy account if you’re not sure what tariff you’re on.
The price cap only applies to domestic customers.
If you need more support, we’re here to help. Please read more about the help and support available to you.
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Last updated: 23 August 2024