The Warm Home Discount scheme
Warm Home Discount is a government led scheme. Eligible electricity customers may qualify for a rebate of £150 to help pay their energy bills during the colder winter months.
Who is eligible?
Eligibility for the Warm Home Discount scheme is dependent on whether you live in England, Wales or Scotland. Anyone living in England, Wales and Scotland who is in receipt of Guarantee Credit element of Pension Credit will automatically be paid the £150 payment. You may still be eligible if you receive certain means tested benefits which you can view on our support centre.
Smart meter customers
You’ll receive the credit directly to your meter. Smart meters can help you monitor your energy use.
Pay As You Go customers
You can of course still receive your Warm Home Discount payment if you Pay As You Go.
How do the eligibility groups work?
Core Group 1
Eligible customers in England, Wales and Scotland will be identified by the Department for Work and Pensions (DWP) as receiving the Credit element of Pension Credit. They will receive their rebate automatically.
Core Group 2
If you live in England or Wales and you’re identified as being eligible by the DWP you receive your Warm Home Discount payment automatically.
Broader Group
Customers who live in Scotland and are not eligible for Core Group 1 but receive other benefits meeting the suppliers criteria must apply each year.
Do I need to apply?
You only need to apply if you're in the broader group. Core group 1 and 2 receive the discount automatically.
How to apply if you live in Scotland?
The first step is to complete the Warm Home Discount Broader Group application and you may receive the Warm Home Discount payment.
If you live in England or Wales?
You don't need to apply, core group 1 and 2 receive the discount automatically.
What happens once I apply?
Our online application is now open. Once our application window has closed, we’ll review your application and may need to carry out verification. Please bear with us while we process all the applications. There is a limit to the funding we have available, and we try to make as many payments to eligible customers as the funding allows. All Broader Group payments will be made before 31st March 2025. Applications are approved on a first come first serve basis.
I’m worried about paying my bills, what other support is available?
If you've checked the eligibility criteria and don’t qualify for the Warm Home Discount scheme then other grant or funding options may be available for you.
We also have the Hardship Fund which offers various forms of support. Find help and support if you're struggling to pay your energy on our affordability page. Learn more about how small changes can help you save on your energy bills on energy efficiency advice page.
