Some of the reasons you might want to join our PSR are if you or someone in your household:

• is a pensioner

• has a child

• needs a continuous electricity supply for medical equipment

• is blind or partially sighted

• has speech difficulties

• is deaf or hard of hearing

• has a disability or medical condition...

The Smart Export Guarantee (SEG) is a new scheme which encourages people who generate surplus renewable energy to get paid for electricity they export back to the National Grid. Effective from 1 January 2020, a SEG tariff will provide eligible small scale, low-carbon generators with payments for the electricity they export to the National Grid....

If you’re facing challenges with your energy bills, we want to lend a helping hand. Here’s how we can assist:

Find out more information on payment methods by reading our Paying for your gas and electricity charter.

The high cost of living is affecting many of our customers and we want you to know we’re here to help. If you’re struggling to pay your energy bill, we recommend you contact us as soon as possible. We’ll then do everything in our power to help you manage your energy debt and avoid it building up.

We can assist you with creating a payment pl...

Being able to build credit for Winter

Pay As You Go lets you pay for and save up energy during the summer months, to build extra credit for the colder winter season when you tend to use more energy.

Repaying outstanding balances

With a Pay As You Go meter, you can work with us to set up a manageable repayment plan to pay off any outstanding balances. A portion of each top-up goes towards paying off what you owe, giving you more control over your energy usage and account management.

Want t...

What happens if there is a credit on the energy account of the person who has died?

We’ll send a refund cheque in the name of the deceased to be cashed for their estate. If no forwarding address has been provided, we’ll send a cheque to their home. If a forwarding address has been given by the person dealing with the deceased’s estate, we’ll send the cheque there.

So...

The fastest way to get in touch about your issue is to chat to us online through our webchat. You can now get in touch with us seven days a week from 7am – 11pm. If you can it’s worthwhile logging into your account when beginning your chat, this way we have some of the information we will require already available to us....

Because some customers have difficulties paying their bills due to low income or other circumstances, ScottishPower has a Hardship Fund to help them get their energy payments under control. The Fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.

The Winter Heating Payment is a yearly payment that helps people on low incomes in Scotland with heating costs. It has replaced the Cold Weather Payment but has the same eligibility requirements. Eligible recipients will start receiving payments from Social Security Scotland usually in the middle of December, with most payments being completed by end of January. The Winter Heating Payment won't affect any other benefits you may get, and payments can be identified on bank statements with a 'WHP' reference code. The amount changes every year, with the payment for winter 2023 to 2024 being £55.05. You don’t need to apply for it, if you’re eligible it will be paid automatically, usually into the same account you receive your benefit payments. ...