If you would like to view an easier to understand version of your bill you can view your simple bill here, or keep reading if you would like to understand your bill in full.

Since 2010, ScottishPower has been sharing customer information with credit Reference agencies to help them understand customers payment behaviour. We share payment information on all customers. This change aims to provide a more complete view of customer payment behaviours, which can benefit customers with good payment histories. We share data with all three credit reference agencies; Experian, Equifax and TransUnion at relevant times. Our ability to share this data is outlined in our terms and conditions, and privacy information notice...

We’d like to take this opportunity to extend our deepest condolences for your loss. We understand how difficult this time is, and we want to help make things as easy as possible for you.

To notify us that a loved one has died, there are several ways you can contact our dedicated bereavement team:
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kWh measure energy in hours, for example, 1 kWh is the energy used by a 1,000-watt appliance running for one hour.

Different appliances consume energy at varying rates – 1 kWh is enough to power a 100-watt lightbulb for 10 hours, but a fridge-freezer is expected to use 1 kWh within 26 hours.\

If you would like to find out how much a kWh costs you can read the Ofgem price cap webpage. The price per kWh changes as per every price cap and there is a difference between the cost of electricity per kWh and gas per kWh.

Knowing about kWh’s helps you:

Track your usage: Understand how much electricity different appliances ...

There are several ways you can take more control of your energy, which could help lower your bill:
Change to Pay As You Go: You may be eligible to get a Pay As You Go meter installed, which is currently our cheapest way to pay. Change your payment method in your online account. Change to Direct Debit payments: Spread your annual costs into 12 monthly paymen...

When an invoice remains unpaid, we’re here to support you every step of the way. We’ll reach out through various channels—letters, emails, and SMS—to provide important information and prompt you to contact us if you’re struggling to pay. We’ll take into consideration your individual circumstances whilst doing so....

Up to date data: Smart meters provide near to real-time data on your energy use through an In-Home Display (IHD). You can decide how often you want data to be sent back to us. This allows you to see how much energy you’re using and the cost, helping you identify appliances or habits that are using more energy than you expected.

No more estimates: With smart meters, you get billed based on y...

When will I receive my final bill?

If you have changed supplier, you should receive your final bill within six weeks of switching to your new supplier. If you have moved out of your home, you should receive your final bill within 10 working days of your move out date, or the date we were notified of the move out. Please provide us with your forwarding address as soon as possible in case you are due a refund by cheque. If y...

We’re working with a company called Calisen metering services who help us carry out meter readings and meter inspections. We understand that it’s important to know who’s entering your home, so we require all readers to carry an ID badge. Their ID badge will show the company name ‘Calisen Metering’, a photograph, the readers name, expiry date, reference number and Calisen phone number, 0345 612 2121 - which you can call to confirm their identity. To find out more about Calisen metering services visit www.calisen.co...